Sales, service and customer care
Developing skills and behaviors needed to create repeat business and reliable service.
SOME LEARNING OBJECTIVES AVAILABLE TO YOU:
SOME LEARNING OBJECTIVES AVAILABLE TO YOU:
- Defining customers expectations from your service organization
- Trends affecting your customers expectations and demands
- Customer satisfaction; is it enough?
- Repeat business; what makes the customer come back?
- Product knowledge and customer care
- The customer’s perception of quality
- Availability, the first step to service
- Solution oriented attitudes and behaviors
- Empathic communication skills
- Communicating by phone and other electronic channels
- Quality in each link of the chain