Conflict management and ethics
Building fundamental skills for conflict management, negotiation and communication in daily interactions.
SOME LEARNING OBJECTIVES AVAILABLE TO YOU:
SOME LEARNING OBJECTIVES AVAILABLE TO YOU:
- Understanding the anatomy of conflict
- Consequences of conflict avoidance
- Conflict containment
- Ethics, loyalty, accountability and well-being
- Making responsible choices
- Power, authority, influence and accountability
- Creating a milieu where differences and people are respected
- Dealing with strong disagreements and reaching mutually acceptable solutions
- Keeping everyone’s dignity intact
- Getting a grip on your own emotions and learning how to express them in constructive ways
- Learning the importance of how to say what you want to say
- Creating trust through empathy
- Assertiveness training